{"xsrfToken":"609c94ec6505fe3e2c0af96081984859d552e3a5_lout","branding":{"id":"36","key":"zcsd","name":"TRS Contributor Service Desk","portalBaseUrl":"/servicedesk/customer/portal/36","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/36/23","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Rolka Loube Service Portal","sharedPortalName":"Rolka Loube Service Portal","userInitialAnnouncementHeader":"Rolka Loube Company Holidays","userInitialAnnouncementMessageWiki":"<p>1/01/25 New Year's Day<br> 1/20/25 Martin Luther King Jr Day<br> 2/17/25 Washington's Birthday<br> 5/26/25 Memorial Day<br> 6/19/25 Juneteenth<br> 7/04/25 Independence Day<br> 9/01/25 Labor Day<br> 10/13/25 Columbus Day<br> 11/11/25 Veterans Day<br> 11/27/25 Thanksgiving Day<br> 11/28/25 Black Friday<br> 12/24/25 Christmas Eve<br> 12/25/25 Christmas Day</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Rolka Loube Service Portal","sharedPortalName":"Rolka Loube Service Portal","announcementHeader":"Rolka Loube Company Holidays","announcementMessage":"1/01/25 New Year's Day\n1/20/25 Martin Luther King Jr Day\n2/17/25 Washington's Birthday\n5/26/25 Memorial Day\n6/19/25 Juneteenth\n7/04/25 Independence Day\n9/01/25 Labor Day\n10/13/25 Columbus Day\n11/11/25 Veterans Day\n11/27/25 Thanksgiving Day\n11/28/25 Black Friday\n12/24/25 Christmas Eve\n12/25/25 Christmas Day","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0e78a8","helpCenterTitleColor":"#fff9e7","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"36","key":"zcsd","projectId":10180,"serviceDeskId":36,"name":"TRS Contributor Service Desk","description":"<p>Welcome! You can raise a request for TRS Contributor Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/36","reqTypes":[{"id":"425","name":"Add (Point of Contact Update)","descriptionHtml":"","callToAction":"Add (Point of Contact Update)","introHtml":"<p>Add (Point of Contact Update)</p>","icon":10532,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[122],"key":""},{"id":"424","name":"Application Assistance","descriptionHtml":"","callToAction":"Application Assistance","introHtml":"<p>RL Pay Issue</p>","icon":10484,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[121],"key":""},{"id":"419","name":"Billing Frequency Modification","descriptionHtml":"","callToAction":"Billing Frequency Modification","introHtml":"<p>Contributor Account Issues and Inquires</p>","icon":10466,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[120],"key":""},{"id":"426","name":"Delete (Point of Contact Update)","descriptionHtml":"","callToAction":"Delete (Point of Contact Update)","introHtml":"<p>Delete (Point of Contact Update)</p>","icon":10532,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[122],"key":""},{"id":"428","name":"General Assistance","descriptionHtml":"","callToAction":"General Assistance","introHtml":"<p>General Assistance</p>","icon":10531,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[119],"key":""},{"id":"417","name":"Invoice Inquiry","descriptionHtml":"","callToAction":"Invoice Inquiry","introHtml":"<p>Contributor Account Issues and Inquires</p>","icon":10466,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[120],"key":""},{"id":"423","name":"Login Assistance","descriptionHtml":"","callToAction":"Login Assistance","introHtml":"<p>RL Pay Issue</p>","icon":10484,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[121],"key":""},{"id":"427","name":"Modify (Point of Contact Update)","descriptionHtml":"","callToAction":"Modify (Point of Contact Update)","introHtml":"<p>Modify (Point of Contact Update)</p>","icon":10532,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[122],"key":""},{"id":"418","name":"Payment Inquiry","descriptionHtml":"","callToAction":"Payment Inquiry","introHtml":"<p>Contributor Account Issues and Inquires</p>","icon":10466,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[120],"key":""},{"id":"420","name":"Redlight Assistance","descriptionHtml":"","callToAction":"Redlight Assistance","introHtml":"<p>Contributor Account Issues and Inquires</p>","icon":10466,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[120],"key":""},{"id":"422","name":"Refund Request/Inquiry","descriptionHtml":"","callToAction":"Refund Request/Inquiry","introHtml":"<p>Contributor Account Issues and Inquires</p>","icon":10466,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[120],"key":""},{"id":"421","name":"Treasury Debt Inquiry","descriptionHtml":"","callToAction":"Treasury Debt Inquiry","introHtml":"<p>Contributor Account Issues and Inquires</p>","icon":10466,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[120],"key":""},{"id":"413","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10544,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""}],"reqGroups":[{"id":120,"name":"Contributor Account Issues and Inquires"},{"id":122,"name":"Point of Contact Update"},{"id":121,"name":"RL Pay Issue"},{"id":119,"name":"General Assistance"}],"orderMapping":{"122":[425,426,427],"121":[424,423],"120":[419,417,418,420,422,421],"119":[428]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":36,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ZCSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDkyOTdlYi05Mjk1LTQ3ZGYtYTE4OC1kM2Y4ZWRjMjQ2YzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE4MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ2ODc4MDAsIm5iZiI6MTc0NDY4NjYwMH0.R6TWy8Zwl2A2mQeC85sMxptBP_AP6vVbKfC-KdyxNHs","targetCollection":"upload-project-10180","endpointUrl":"https://api.media.atlassian.com","clientId":"b09297eb-9295-47df-a188-d3f8edc246c3","tokenDurationInMins":20}},"reqCreate":{"id":425,"projectId":10180,"form":{"name":"Add (Point of Contact Update)","descriptionHtml":"","callToAction":"Add (Point of Contact Update)","intro":"<p>Add (Point of Contact Update)</p>","instructions":"","icon":10532,"iconUrl":"https://rolkaloube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10371","fieldConfigId":"10704","label":"Filer Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10370","fieldConfigId":"10703","label":"Filer ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10377","fieldConfigId":"10710","label":"Question/Issue","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10376","fieldConfigId":"10709","label":"POC Email","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10367","fieldConfigId":"10700","label":"Additional Justification","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/36/create/425","requestValidateBaseUrl":"/servicedesk/customer/portal/36/validate/425","calendarParams":{"firstDay":0,"date":"2025-04-14T23:10:01-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDkyOTdlYi05Mjk1LTQ3ZGYtYTE4OC1kM2Y4ZWRjMjQ2YzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE4MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ2ODc4MDEsIm5iZiI6MTc0NDY4NjYwMX0.1d07GbVRMTjj7mz9Gvzg86UKYG9-3TuMUBK76tZrm-8","targetCollection":"upload-project-10180","endpointUrl":"https://api.media.atlassian.com","clientId":"b09297eb-9295-47df-a188-d3f8edc246c3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rolkaloube","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"609c94ec6505fe3e2c0af96081984859d552e3a5_lout","baseUrl":"https://rolkaloube.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://rolkaloube.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b09297eb-9295-47df-a188-d3f8edc246c3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"adb13e48259f4ab8961e4187ea6a7b73","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}